home > about ORDERS + ART > limited edition orders (diana wolverton studio)
Ordering Hymnscript Limited Editions from Diana Wolverton Studio
Limited edition fine art prints are printed by the artist in her own studio.
All limited edition prints are custom-made upon order. The printmaking process takes from five to seven working days for prints produced in our own studio.
We provide free, insured shipping for limited edition print orders paid with PayPal and shipped to addresses within the United States. All other orders are subject to a shipping/handling fee.
Your print will be carefully packaged and shipped in an industrial-duty mailing tube. Your print will arrive with some curl to it, but we believe it’s safer than shipping prints flat. Your print will require careful handling. Be sure to read our suggestions for caring for your unframed print before framing.
Each print is covered with acid-free glassine to protect its surface during packing and shipping. Save the glassine to protect your print until it is framed or in case you need to return your print.
Prints shipped to U.S. addresses are sent via US Postal Service (USPS) Priority Mail. We insure the print for its purchase price and include Signature Confirmation service, so you will need to sign for your package. We will e-mail you to let you know your order has shipped and the instructions for tracking your package.
USPS estimates delivery of Priority Mail packages at 4 to 6 business days. (This is in addition to the studio’s print-production time.) Allow for extra delivery time during the holidays.
You can order online with your credit card through PayPal. You don’t need a PayPal account to order, and PayPal accepts all major credit cards. Diana Wolverton Studio is a PayPal Verified Merchant.
You can order by mail with your check or money order. Your order will be processed after the check or money order clears, in about five business days. Checks must be in U.S. funds drawn on a U.S. bank, payable to Diana Wolverton Studio.
We charge 7.75% sales tax on all orders shipped to California addresses. Sales tax applies to the cost of the print plus any shipping/handling fees.
Our Return Policy
We want you to be happy with your Hymnscript limited edition print. If you need to return your print, you must return it in salable condition within 5 days of the receipt date as verified by the delivery signature confirmation.
To return the print:
- Package it as it was shipped originally, using the original shipping materials, and be careful not to scuff, scratch, crease, or otherwise visibly damage the print.
- Return the Bill of Sale documentation.
- Insure the package for the print’s original price and request proof of delivery to our studio. If you do not insure the package and it is delivered to us in damaged condition, we will not issue a refund.
- Do not return packages COD.
If the print is returned as described above and received in undamaged and salable condition, we will issue you a refund for the purchase price less a 10% restocking fee. You must pay for return shipping, insurance, and proof of delivery. Credit-card orders will be refunded via PayPal; personal check orders will be refunded by business check from our studio.
Damage During Shipping
If your limited edition print is damaged during shipping, we will help you coordinate filing a claim with USPS. USPS requires claims for damage to be filed immediately, and you will have to present the damaged package and contents at a local Post Office as proof of damage. Depending on which party (you or Diana Wolverton Studio) files the USPS claim, we will arrange replacement of the damaged print.
If you live outside the United States and wish to order a limited edition print, e-mail us with the title of the artwork and print size you want to order and the address where the print will be shipped. Also tell us if you have a preference for shipping carriers. We typically use US Postal Service Global Priority Mail or FedEx International Economy for international orders.
Once we calculate the price of shipping, we will e-mail you with a total for your approval. If you approve the order, we will bill you using PayPal Email Payments. PayPal accepts payments from many countries around the world.
Your order will be processed after we receive payment notification from PayPal.
Duties and customs fees are your responsibility. They are not included in the international shipping/handling charge.
All international orders are final. We do not accept returns for orders that are shipped outside of the United States.
We’d be happy to answer other questions you may have.
If you have questions about Hymnscript art, please contact the studio.
Be sure you also read our information on caring for unframed prints.
Each unframed limited edition print is signed, titled, and dated by the artist and embossed with the Diana Wolverton Studio hallmark.
Each print is accompanied with a customized Bill of Sale/Certificate of Authenticity.
The prints arrived safely and on time, and they are very beautiful. Best wishes in your ministry.